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Car Owner Help

Instant Booking cancellation

If you are a car owner and you wish to cancel an instant booking, you will need to message us directly so we can cancel the booking.

When an instant booking is cancelled, car owners may need to pay a cancellation fee depending on the following factors:

  • If the booking will start in more than 3 days, the cancellation fee is 1% of the rental price or 500 Baht whatever is higher of the two.
  • If this is the first instant booking cancelled and the rental period is set to begin in less than 72 hours, Rent a car club will refund the renter for the rental, but the car owner will have to pay 5% of the rental price or 1000 Baht whatever is the highest amount of the two.
  • If this is the second instant booking cancelled and the rental period is set to begin in less than 72 hours, Rent a car club will refund the renter for the rental, but the car owner will have to pay 10% of the rental price or 2000 Baht whatever is the highest amount of the two and the car will be removed from instant booking. You can refer to our complete list of policies here.

The renter will always receive a complete refund when the owner cancels. Renters rely on the availability of their rented vehicle of choice, which is why when a car owner makes several cancellations, the owner will be removed from the platform.